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Internet/Telematic Banking Services
Internet/Telematic Banking Services
  Enjoy a full range of banking services
   
 
Account Services
Account Balances and Transaction History Enquiry
eStatement and eAdvice Service
HKD and Foreign Currency ("FCY") Fund Transfer
Time Deposit Placement / Enquiry / Renewal / Withdrawal and Change of Maturity Instruction
ePayment - Paying over 600 merchants and utilities bills1,2,3
Electronic Bill Presentment and Payment Service - View eBill summary issued by merchants and make payment or donation1,2,3,4
Card payment
eDeposit - Real-time fund transfer from other local bank account to the Bank's HKD or credit card account
Deposit Rates, FCY Exchange Rates and Gold Prices Enquiry
Cheque Status Enquiry, Stop Cheque Payment and Cheque Book Requisition
Account Opening (Including investment account, statement savings account and time deposit account)
   
Investment Services
Investment Portfolio Enquiry
FCY and Gold Trading
Pre-set FCY and Gold Buy / Sell Order
Securities Trading (with free SMS order confirmation service)
eIPO and Financing
Unit Trust Subscription, Switching and Redemption
Stock and Unit Trust Monthly Investment Plan
Currency-linked and Equity Linked Deposit
Foreign Exchange Margin Trading
   
Remittance Services
Telegraphic Transfer
CHATS
HK-Macau Instant Remittance
   
Other Services
Overseas ATM Cash Withdrawal Setting
Banking Service and Daily Limit Maintenance
Update Account List
   
 
Security Device
With the OCBC Wing Hang "Security Device", you can generate a One-Time Security Code as a second verification when performing the below designated online transactions and instructions on our Internet Banking. With the use of "Security Device", you can enjoy a higher degree of protection and security for your online transactions.
e-Cheque Issuance
Fund Transfer to Non-Registered Third Party Account (includes OCBC Wing Hang and Other Bank Account Transfer, Telegraphic Transfer, CHATS and HK-Macau Instant Remittance)
Payment/Donation to Non-Registered Merchant Bills
Change Setting for Overseas ATM cash withdrawal
Change Setting for Daily Transaction Limits Online
Securities Trading (Optional)
   
 
How to get started
Step 1: Maintain a valid eBanking account
Step 2: Keep valid mobile phone number in bank record
Step 3: Apply to the Bank for the Security Device*
Step 4: Activate the Security Device upon receipt
Step 5: Set up daily transaction limit (if needed)
Step 6: Use the Security Device to generate a One-Time Security Code when performing designated online transactions or instructions
   
 
*Existing personal individual internet banking customer can apply for the Security Device online. Joint account customer should visit any of our branches for application
For more details about Security Device, please refer to our FAQs.
   
 
Securities Trading with Security Device

To further improve eBanking services security, customer can select using "Security Device" to trade stock via Internet and Mobile Banking platform. The setting is now default as "Do Not Use Security Device Authentication". If you wish to use the "Security Device" for the securities trading authentication, please visit any of our branches in person for the application. This service is free of charge.

   
 
Relish hundred percent security protection

We have adopted a universal encryption standard, 128-bit Secure Sockets Layer (SSL), for Internet message transmission and Triple Data Encryption Standard (3DES) for electronic banking services. Two-factor authentication further protects you from fraud and increases the security when you conduct designated transactions via Internet Banking. Our Personal eBanking provides you with the most confidentiality and keeps your personal information out of reach from others.

For more security information about Internet Banking/Mobile Banking and Telematic Banking, please refer to our Security Tips.

   
 
   
 
ACT now

Please visit any OCBC Wing Hang Branch to apply Personal eBanking now.

Telematic Banking Services: 2815 5211
User Guide
Telematic Stock Enquiry Services: 2383 2992
User Guide
Telematic Stock Trading Services: 2333 6988
Customer Service Hotline: 3199 9188
   
 
Remark:
1. Payment to non-registered bills (except "Primary or Secondary Education", "Post-secondary or Specialised Education", "Government or Statutory Organisation" and "Public Utility" category) requires confirming the transaction by two-factor authentication (i.e. a One-Time Security Code generated by your Security Device ). Upon confirmation by two-factor authentication, a Bill Template will be created automatically.
2. Payment via Bill Template does not require two-factor authentication. The Bank will send a SMS notification to your pre-registered mobile phone number (if any) upon successful payment (except "Primary or Secondary Education", "Post-secondary or Specialised Education", "Government or Statutory Organisation" and "Public Utility" category).
3. You are advised to conduct regular review and delete unnecessary Bill Template via Internet Banking or Mobile Banking. A Bill Template will be deleted automatically if no payment was conducted for more than 12 months, or the merchant has ceased to be an ePayment merchant or terminated that bill type.
4. Payment or donation service require applying ePayment Service in advance.
   
   
 
   
 
Faq
Security
Telematic Banking Services User Guide
Telematic Stock Trading Service User Guide
ePayment Merchant List
Electronic Bill Presentment & Payment Service Merchant List
Personal eBanking Service Application Form