Subsidiaries

At OCBC Wing Hang, we offer opportunities across our group.

Senior Relationship Officer / Assistant Relationship Manager – Consumer Loans (PL/COD-LO/INT)

Responsibilities

  • Generate significant new business by selling loan products with quality counter service provision to clients
  • Perform telemarketing to promote and solicit new business
  • Build and deepen existing client relationships. Handle client enquiries or complaints if any
  • Handle clients’ applications with high accuracy and ensure appropriate documentations relating to the applications are received from the clients
  • Appropriately assess risks & perform KYC/AML duties. Ensure all documentations from clients are complete and up to date

Requirements

  • Higher Diploma or above
  • Minimum 5 years' experience in sales industry. Knowledge of loan products will be a plus
  • Be committed, self-motivated with positive attitude and can work independently
  • Excellent selling technique & customer service skills
  • A good team player and be able to work under pressure
  • Proficient in both written and spoken English and Chinese

Candidates with less experience may be considered for the post of Relationship Officer

Branch Head – Consumer Loans (PL/COD/BM/INT)

Responsibilities

  • Perform managerial duties including to maximize efficiency and productivity of the branch, ensure business targets are met, and conduct team trainings
  • Effectively monitor branch performance in terms of loan growth, delinquency, interest rate and net profit, and to enforce the compliance with operation standards and company policies
  • Control potential credit risks and maximize branch profit
  • Carry out credit judgment and approval in accord with prescribed limit of lending authority
  • Manage sales performance, formulate sales pipeline on daily sales planning and business management
  • Ensure branch and loan proceedings are in compliance with procedural and documentation requirements
  • Responsible for sales coaching and people management to ensure the team understands and shares the same direction and goal of the Company
  • Support the implementation of business plan and marketing strategic plan

Requirements

  • Degree holder or equivalent
  • Minimum 10 years' experience in loans industry, preferably with experience in leading teams
  • Knowledge in management and credit assessment
  • Good communication skills
  • Excellent market sense and initiative
  • Proficient in both written and spoken English and Chinese

Relationship Manager – Mortgage Loan (Ref: PL/COD/MLC/M/INT)

Responsibilities

  • Solicit and generate significant mortgage loan business to achieve the assigned sales target and loan growth with customer service excellence
  • Build and deepen existing client relationships. Provide professional advice and services to customer and follow through the mortgage application cycle
  • Make sales calls to potential customers and provide total product solution to customers
  • Actively participate in roadshows, property fairs and sales launch at developers' sites according to business direction
  • Establish and develop relations with referral parties including mortgage intermediaries, property agencies, solicitor firms and housing developers etc
  • Control potential credit risk and ensure loan proceedings in compliance with procedural and documentation requirements
  • Handle client enquiries or complaints if any

Requirements

  • Degree holder or equivalent
  • Minimum 4 years' experience in mortgage loan sales
  • Committed and self-motivated with positive attitude and can work independently
  • Excellent selling technique and customer service skills
  • A good team player and be able to work under pressure
  • Proficient in both written and spoken English and Chinese

Head, Credit Approval & Administration – Consumer Loans (Ref: PL/COD/SM/INT)

Responsibilities

  • Oversee daily credit approval and administration of consumer loan products and ensure proper credit control to mitigate potential credit risks
  • Supervise credit approvers in monitoring credit quality of the loan portfolio
  • Perform credit assessment, evaluation and approval of consumer loan applications
  • Liaise with frontline branches on credit approval results
  • Monitor and manage loans portfolio quality from credit risk point of view and identify necessary action for credit risk mitigation
  • Fine tune approval practices to mitigate potential credit risks
  • Review, formulate and maintain in-house credit policies, related procedural manuals and credit risk control measures on regular basis to minimise credit loss
  • Drive the simplification of credit approval criteria and process
  • Monitor and supervise subordinates to ensure smooth operation of the department

Requirements

  • University degree in Business Administration or related disciplines
  • Minimum 10 years' credit assessment and risk management experience in lending business of the banking field, preferably with experience in portfolio management
  • Strong analytical skills with sound credit judgement
  • Self-motivated, mature with a strong sense of responsibility and good communication skills
  • Attentive to details and able to work under pressure
  • Good command of written English and Chinese

Officer / Senior Officer, Collection - Consumer Loans (Ref: PL/COD-CCO/O-INT)

Responsibilities

  • Monitor loans accounts and carry out appropriate actions for delinquent or problematic accounts
  • Prepare and check proposals, monitoring reports and statistic reports
  • Take legal action against debtor according to the instruction from manager with make recommendation / suggestion on the action taken against debtors
  • Prepare relevant documents for legal actions
  • Assist manager to monitor overall performance of delinquent accounts and control delinquent ratio
  • Perform administrative duties and provide clerical support

Requirements

  • Higher Diploma or above
  • Minimum 3 years’ relevant experience in consumer loans collection
  • Good telephone manner, mature and able to work independently
  • Good communication skill and emotional control
  • Good concept on debt collection
  • Good PC skills

Business & Development Manager (Ref: VL/WHS-BDM/WB)

Responsibilities

  • Support management team on daily business management and administration
  • Formulate, review and update the strategic business plans and operational procedures
  • Collaborate with the external vendors to deliver different securities projects across various banking division and ensure clients to receive high standards of service on time
  • Act as focal point of contact and liaise with various stakeholders and resolve conflicts or any disputes

Requirements

  • Degree in Business Management and Administration or related discipline
  • Minimum 3 years' experience in the business development of securities or banking industry
  • In-depth knowledge of process, practices and theories in business development management
  • Strong interpersonal skills, problem solving and negotiation skills
  • Proficiency in both written and spoken English, Chinese and Putonghua

Systems Operation & Administration Officer (Ref: VL/WHS-SAO/WB)

Responsibilities

  • Perform and monitor daily operations on trading, settlement and IT systems
  • Identify the operational requirements of system projects
  • Conduct the whole cycle of feasibility study, system flow, wireframe, information architecture, UAT plan, development, testing and refinement
  • Review project performance and risks and identify corrective actions when necessary
  • Understand and analyze business knowledge and solutions of IT applications
  • Coordinate with different parties for related IT and compliance issues

Requirements

  • Degree in Computer Science, Information Technology, Project Management or related discipline
  • Minimum 1 years' experience in the IT operations or project management in banking industry
  • Technical / Programming background is preferred
  • Strong in problem solving, analytical skill, multi-tasking and time management
  • Proficiency in both written and spoken English, Chinese and Putonghua