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As a well-established financial institution with a long history in Hong Kong, we are reliable and trustworthy to our community. We have a responsibility to contribute to the development of our community and employees. Hence, corporate social responsibility ("CSR") is a core aspect of our business and we have a strong sense of commitment in fulfilling this responsibility and ensuring that it is part of our everyday operation.
It is in our interest to act upon our goals of CSR. We realise that the more harmonious the place in which we run our business, the greater the chance of success. Therefore, CSR has always been an integral part of the Bank's corporate strategy. It is our belief that a responsible business creates a win-win situation for the Bank, its customers, employees, business partners, and the society at large.
At OCBC Wing Hang, CSR represents our commitment to promote business activities that bring economic, social and environmental benefits to the society. We attain the targets by actively fulfilling our governance, environmental and community responsibilities.

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CSR in OCBC Wing Hang
CSR Management
Risk Management
Business Ethics
Operational Efficiency
Green Office Campaign
Continual Support of Environmental Activities
Eco-Friendly Customers and Suppliers
Equal Opportunity
Employee Enrichment
Community Services
Governance Responsibility
Good governance enables us to manage risk and earn the trust of customers and stakeholders.
CSR Management
To plan and manage our CSR activities in a systematic and coherent manner, we have a CSR Committee to develop strategies, policies and guidelines on CSR. The Committee also approves, supervises and monitors the implementation of all CSR initiatives. Our monitoring and review system on the CSR framework is on-going so that we continuously improve our CSR strategies.
A CSR Working Team and various support teams working under the direction of the CSR Committee are responsible for the promotion, support and organization of CSR activities.
In an ever-changing business environment, the CSR Committee monitors the Bank's corporate governance practices to ensure all our activities are conducted with professionalism, high ethical standards, integrity and honesty. Compliance, which governs our daily operations, is every colleague's responsibility. We organise on-going compliance training to uphold the Bank's standard of business practices and services.
Risk Management
Corporate governance in the Bank includes a risk management framework to manage economic and social risks, to ensure business continuity and to serve the interests of our stakeholders.
Business Ethics
We strongly believe that providing quality services with high ethical standards and practices to customers is a key element to maintain good relationship with our customers. This is essential to sustain growth in our business, and is definitely in the interests of our stakeholders.
Environmental Responsibility
Being environmentally responsible not only protects the environment when we use our natural resources more efficiently, it also helps us build a less polluting environment and improve our quality of life towards a green future. "Reduce, Reuse and Recycle" is the theme of the Bank's environmental responsibility.
2015 Highlights
• "Class of Excellence Wastewi$e Label"
• "Class of Excellence Energywi$e Label"
• CarbonSmart Low-Carbon Commitment Partner
• HKAEE - Carbon Reduction Certificate(2014/2017)
• Saved 522,356 kg CO2 by recycling 108,824 kg of waste paper
Operational Efficiency
Our energy efficiency and waste reduction initiatives show how effective resource management allows us to provide reliable service to our customers and protect the environment. Our achievements have been recognized with the award of "Class of Excellence Wastewi$e Label" and "Class of Excellence Energywi$e Label" under the Hong Kong Awards for Environmental Excellence organized by the Hong Kong Productivity Council, both are recognition of the Bank's commitment to protect the environment.
We have worked to increase enterprise-wide energy efficiency. We retrofitted 24kw lift drives that had operated over 30 years by 22.9kw energy efficiency lift drive system and reduced the chiller operating time by 30 minutes per day from Monday to Saturday in Head Office.
To help conserve natural resources, our paper reduction initiatives help employee make wise choice on paper use. Meanwhile, we continue to educate our customers to make use of our electronic banking services, including e-statement to reduce paper usage in our Hong Kong, Macau and Mainland operation. We are one of the participating banks in the first phase of Electronic Bill Presentment and Payment Service, which was jointly launched by the HKMA and the banking sector to provide multi-functional and paperless billing processing service.
Green Office Campaign
With a firm belief that every bit of effort helps, all staff are encouraged to protect the environment. The Bank has also joined the Carbon Audit Pilot Fund and awarded Carbon Reduction Certificates (2014/2017). Carbon audit and reduction have become part of our daily operation to help lower carbon level in Hong Kong.
Continual Support of Environmental Activities
Our Environmental Protection Committee continuously reviews and promotes various activities to educate and enhance the awareness of environmental lifestyle of our employees.
Making every effort to support green groups, the Bank has been a participant of the Green Power Hike for A Green Future organized by Green Power in Hong Kong for the last 9 years, with the funding raised for the use of environmental education in the community. We were the silver member of WWF Hong Kong in 2015. We also participated in Earth Hour 2015 at offices in Hong Kong and Macau.
Moreover, to reduce carbon footprint and improve our staff's health, our staff canteen has participated in "Green Monday" to provide meatless meal on the first Monday of each month.
Eco-Friendly Customers and Suppliers
It is in the interest of our corporate customers to shoulder their environmental responsibility which helps lower operating costs and comply with official environmental standards. Some of our corporate customers have installed environment protection facilities and adopted environmental friendly practices in their daily operation.
Our Bank's major suppliers are environmentally conscious and most of them obtain licences or certifications to support their environmental protection standards. They include our paper suppliers, refrigerant of air conditioning system and lighting systems.
Community Responsibility
We aspire to be the employer of choice for desired talents as our strong performance is driven by employees with passion and commitment. We also believe our business can only succeed if the society is prospering. Hence, it is our responsibility to further the development of our employees and support the community.
2015 Highlights
• Launched Banking Business Knowledge seminars for employees in China
• Organized trips for employees in China and Macau to share work experiences
• Corporate and employee donations over HK$1,680,000
• Employees contributed 12,628 hours of their personal time in volunteer services
Equal Opportunity
The Bank ensures equal opportunity in employment. We encourages breaking unnecessary barriers and building a harmonious working environment for all staff. Our workforce in the Bank includes disabled staff. The Bank will continue to support equal opportunity in our employment practice.
Employee Enrichment
Our staff is our greatest asset. Nurturing our staff and helping them relieve their stress can increase their efficiency and performance at work. We realize that consistent and excellent staff performance as well as strong commitment are Important to the Bank's success.
We treasure our employees by providing a safe and quality working environment as well as suitable and competitive remuneration to meet their needs.
Training and Further Studies
We focus on nurturing our employees to be lifelong learners. Programs for teller trainees, business development trainees, management trainees and mini-MBA courses for senior management staff are held to develop talents and enable the Bank to stay competitive in a dynamic business environment. Education allowances are offered to employees to encourage them to further equip themselves to best serve the Bank and customers. As a considerate employer, examination leave is also granted to employees who need to take examinations.
Employee Assistance Program
Our Employee Assistance Program offers a wide range of services including seminars, workshops, 24 hour telephone hotline, face-to-face consultation and counseling services. The program aims to provide confidential and professional services to help employees deal with work-related and personal problems.
Work-life Balance

Every year, the Bank launches Staff Caring Week Program to cultivate a strong sense of social responsibility and raise the importance of health, family, leisure and learning and development amongst our workforce. Activities organized, include Book Fair in Hong Kong, Bubble Football Family Class and Sado Tea Ceremony Class in Macau.

In order to help employees relieve their stress and maintain good relationships with their families, various recreational and outdoor activities were organized during the year for our staff and their families.
The paid 5-day paternity leave and 1-day social service leave also show our support to accommodate life change and encourage employees to serve the community.
Support the Hong Kong economy
The Bank has contributed to the Hong Kong economy in many ways. We participate in the SME Loan Guarantee Scheme as well as the SME Financing Guarantee Scheme (SFGS) operated by the Hong Kong Mortgage Corporation Limited. We believe that supporting SMEs is important to the economic development of Hong Kong.
Community Services
We believe that by devoting resources and efforts to community services,the Bank can contribute to the building of a harmonious society.
The Bank has been awarded the 10+ year "Caring Company" Logo by the Hong Kong Council of Social Services in recognition of our relentless efforts in social responsibility.
In 2015, we continued to make significant progress in expanding our CSR activities.
Donations and Sponsorships

In 2015, the Bank was awarded the Gold Award in the Community Chest of Hong Kong's "Corporate & Employee Contribution Program". The Bank provided more than HK$1,530,000 in donations and sponsorships for social initiatives, including The Community Chest of Hong Kong, St James' Settlement, Oxfam Hong Kong, The Spastics Association of Hong Kong. We are also the sponsors of The Hong Kong Philharmonic Orchestra – Community Concerts 2014-2015 and principal sponsor of Oxfam Rice Sales 2015.


Apart from supporting the Food Bank of St James' Settlement, the Bank also shows enthusiastic support on the Grand-in-Aid Project. Since 2006, we have been the major sponsor of this project which aims to help underprivileged students by providing them with learning aids and sponsorships.


Aside from issuing the ORBIS and Caritas Charity Credit Cards and donates 0.3% of spending on each transaction to ORBIS and Caritas Macau, the Bank also sponsors and supports the charity services of these two organizations. During the year, we were one of the corporate ambassadors of ORBIS’s “Action for Sight” in support of their sight-saving projects worldwide. Our Volunteer Service Team also vigorously supported the “Short-term Food Assistance Service” of Caritas Macau and the “Rice Selling” campaign organized by Oxfam.


In 2015, the Bank supported 8 non-government organizations by providing them with free services in the form of mailing and message delivery services to promote their funding raising activities. In addition, our branch network was also used to support their activities by placing donation boxes in our branches from time to time.

Volunteer Services
The Bank gives more than just money.
In 2015, 1,526 of our volunteers devoted 11,804 community service hours for a number of worthy causes.
Our Volunteer Services Team has been awarded the "Gold Award for Volunteer Service" by the Social Welfare Department for 11 consecutive years. With senior management support and encouragement, our employees commit their time, energy and care to various segments of the society, including students, senior citizens, the disabled, low-income group and single parent families.

Encouraging our younger generation to become active volunteers is an area the Bank always places emphasis on. For this reason, we initiated the "V-are-One Program" with the Hong Kong Professional Teachers' Union. In 2014/2015, students from 45 schools participated in volunteer services projects sponsored by the Bank, which serviced 33,648 volunteer hours by 3,760 students. As a result 5,769 people benefited from the programme.

The Bank contributed beyond the border to the Mainland community. Our volunteers visited the elderly and low-income families to give warmth and love. Furthermore, we also support the Sowers Action and Oxfam in helping the undereducated and poor left behind children.

Our fulfillment has qualified for the following recognitions and awards:
• 10 Years+ “Caring Company” Logo awarded by the Hong Kong Council of Social Service
• Gold Award of Corporate an Employee Contribution Programme awarded by the Community Chest
• HKAEE – Carbon Reduction Certificates (2014/2017)
• Gold Award of Volunteer Service awarded by the Social Welfare Department
• Award of 10,000 hours of Volunteer Service by the Social Welfare Department
• “Class of Excellence Wastewi$e Label” awarded by Hong Kong Productivity Council
• Top Seven Fund Raiser Award awarded by the Community Chest

We are proud of our strong commitments in all CSR aspects. CSR practices in our Bank are dynamic and on-going. Looking ahead, we will continue to identify opportunities to enhance our business practices from all CSR perspectives.
To spearhead this initiative, we shall devote additional efforts to develop environmental sustainability policies and process to minimize impact to the environment. The Bank will also continue to support various non government organizations and participate in voluntary work projects and fund-raising activities to further support our community. In 2016, we will continue our commitment to embody CSR in our everyday business activities.

Charity Donation Accounts


As a good corporate citizen, OCBC Wing Hang is strongly committed to serving the society. Customers can use our charity donation service and make donations to the following charity organizations:

Oxfam Hong Kong


St. James' Settlement


Liver Foundation